Sen Ortaklar Cam’s quality policy is based on “customer satisfaction”.
The aim of Sen Ortaklar Cam is to provide products suitable with the high standards and technical conditions it sets.
In order to maintain customer satisfaction, it is evaluated whether the customer’s conditions are met or not, and the changing expectations of the customer are shared with the employees; and product improvement as well as certification works are performed. Training courses are organized in order to raise vendor awareness, the smallest dissatisfaction about the product is taken into consideration and reform procedures are carried out.
“Happiness of employees” is the most important requirement in order to ensure customer satisfaction at Sen Ortaklar Cam. Decisions are made after taking the relevant employees’ opinions and in accordance with the “participation” principle. It is ensured that individuals are equipped with sufficient knowledge and skills to undertake liability and responsibilities relevant to their position. An environment in which everyone adopts their own role and is happy about the work they carry out is targeted. While the responsibility belongs to individuals, group activity is also encouraged, and group success is considered above individual success.
In accordance with all these principles, Sen Ortaklar Cam shows constant effort to reach a better level than it currently stands on.
Our Customer Satisfaction Policy
The foundation of Sen Ortaklar Cam’s customer satisfaction policy is based on “Customer Orientation”. We reform our procedures constantly in accordance with the customer’s demands and expectations and target building long-term relationships with our customers.
In order to maintain customer satisfaction, it is evaluated whether the customer’s conditions are met or not, and the changing expectations of the customer are shared with the employees, and product development works are performed. The smallest dissatisfaction about the product is taken into consideration and improvement procedures are carried out.
Every feedback received from our customers is perceived as a gift. We use all our resources resulting from our experience based on long years and our customer-oriented service, to convert these feedbacks into “customer satisfaction“.
Sen Ortaklar Cam follows a customer oriented approach where customers can report their demands and dissatisfactions easily, where these are dealt with objectively, fairly, carefully and confidentially, managed in a way that is not against the legal conditions and our company policy, necessary reforms and checks are carried out constantly to avoid the occurrence of the same dissatisfaction, transparency is predicated upon in customer relations and resolving all customer dissatisfactions is perceived as the main principle.
- Transparency in customer relations
- Elimination of customer dissatisfaction
- Solution-oriented approach
- Adaptation to changing technological conditions
- A sustainable production technology
Our Environmental Policy
As a company which is conscious about its environmental responsibilities, Sen Ortaklar Cam has determined methods and put them into practice in order to determine the environmental extents and effects of its activities during all of the phases and supporting processes starting from the manufacturing of the product until the completion of the shipment. Sen Ortaklar Cam will remain sensitive about all of its activities being carried out without causing environmental pollution.
Therefore the following points have been adopted as our principles;
- Obeying all regulations and administrative arrangements regarding the environment,
- Using of energy and natural resources optimally,
- Following environmental criteria with regards to the usage of raw and auxiliary material, taking the adverse effects of these materials under control,
- Prevention of pollution, reducing the waste and source separation in order to reach maximum recycling rates,
- Raising employee awareness with the training provided about the environment, informing them and generating motivation,
- Sharing the procedures that are carried out with the employees, keeping them open to public interest and taking the expectations of every shareholder into consideration,
- Keeping the environmental factor in consideration within new investments and projects,
- Reforming environmental performance constantly.
While our prime target is to generate as little waste as possible, we classify the waste produced during manufacturing, try to recycle and dispose those which cannot be recycled in a way that is no harm to the environment and in accordance with the law.